A month ago, I ordered a battery for my Pocket PC from a company on Ebay. They had a domain name, and a good rating. I paid them immediately after the auction ended with PayPal. Then, realizing that my PayPal account still showed my Illinois address, I wrote them an email explaining that I’d just moved and asked if they could ship it to my new address in Albany. I never got any kind of a response from them.

Exactly 1 month later, I start thinking I should probably get around to complaining to them, or pulling their docs or whatever I need to do. Then I get an email from Ebay telling me that they’re lodging a complaint against me because I never paid for the battery that I won. Suddenly, I think that maybe I’m dillusional and maybe I didn’t pay for the battery after all. So checked PayPal and comfirmed that I did, in fact, pay $30.00 for the battery. I wrote the company a nice email, telling them that I did pay for the battery, giving them the date, amount, transaction number, etc. No response.

A little over 24 hours, I do something a little harder for them to ignore - I file a complaint with PayPal, since they never shipped the item that I obviously paid for. Within hours the company responds, apologizing for screwing up their records and not noticing my payment or something like that. They remove the Ebay complaint against me and they assure me that it’s been shipped out via Priority Mail and that I should receive it within 2 - 3 days. That was a few days ago so it’s probably sitting in my PO Box right now, waiting for me. Unless they shipped it to my Illinois addres, which I doubt since I updated my info with PayPal and Ebay a couple weeks ago.

Just a minute ago they sent ANOTHER email to me which reads, “We have shipped out your battery last week to your new address. We are very sorry for the mixup. Please cancel the paypal chargeback against our accout. Your package will arrive shortly.” I don’t plan to cancel the complaint against them until I at least get my battery. But maybe, just to be a jerk, I’ll leave the complaint on there as long as I possibly can. It sure seems to bug them.

Maybe they just didn’t get my original emails. I should be forgiving just in case, right? Wrong - the email they just sent me was a reply to the original email I sent them a month ago, asking them to ship the battery to my new address. Assuming my battery arrives today, it’s taken them 1 month and 8 days to get my battery to me. That sucks. I should be as lazy as I possibly can about removing the complaint against them. Maybe I can hold out for 1 month and 8 days on removing it.

Feedback? I’ll give them a neutral. Take that, www DOT digitalpowerpro DOT com.